Customer Service Manager – Bonus & Company Car

Compass Group USA; Orlando (FL); On-site; USD 58,000 - 62,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Compass Group USA's Canteen unit is seeking a Customer Service Manager to oversee day-to-day operations, manage route drivers, ensure product availability, and be the main point of contact for client inquiries. The role emphasizes proactive issue resolution, strong client relationships, and driving customer satisfaction.

The ideal candidate has customer service experience, is well organized, and able to manage multiple priorities while supporting profitability and service standards.

Qualifications

• Bachelor’s degree preferred; two-year college degree or equivalent combination of education and experience acceptable
• 3 years driving experience required
• Valid Non-CDL Class C driver’s license and good driving record
• Customer service experience preferred
• Route management, retail and merchandising experience preferred
• Ability to operate or learn material handling equipment

Responsibilities

• Deliver exceptional customer experience while overseeing day-to-day operations
• Manage route drivers, ensure product availability, and serve as primary contact for customer inquiries
• Work with drivers, clients, and operations to resolve issues and maintain service standards
• Assist branches with grand openings and support local account standards

Job description

Compass Group USA's Canteen unit is seeking a Customer Service Manager to oversee day-to-day operations, manage route drivers, ensure product availability, and be the main point of contact for client inquiries. The role emphasizes proactive issue resolution, strong client relationships, and driving customer satisfaction.

The ideal candidate has customer service experience, is well organized, and able to manage multiple priorities while supporting profitability and service standards.