Customer Service Manager: Bonus, Vehicle & Growth

Compass Group USA; Denver (CO); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

FSAs

Personal Leave

Job summary

The Customer Service Manager at Canteen, a Compass Group USA company, is responsible for delivering exceptional customer experience while overseeing day-to-day operations. This role manages route drivers, ensures product availability, and serves as the primary contact for client inquiries, proactively resolving issues and upholding service standards.

The ideal candidate is customer-focused, well-organized, and proactive, capable of handling multiple priorities and building strong relationships

Qualifications

• Bachelor’s degree preferred; two-year degree or equivalent with experience acceptable.
• Strong leadership, mentoring, and developing frontline teams.
• Experience managing performance with goal setting, coaching, and corrective action.
• Experience training, onboarding, and developing employees to achieve objectives.
• Route management or merchandising experience preferred.
• 3+ years customer service; minimum 2 years related experience.
• 3 years driving experience required.
• Valid Non-CDL Class C driver's license and good driving record.
• Proficiency in Microsoft Office and route management software.
• Excellent communication skills.
• Willingness to travel to client sites.
• Must lift 50 lbs consistently.

Responsibilities

• Site visits and client retention.
• Assist branches with grand openings.
• Ensure compliance with local and national account standards; review corporate compliance reporting.
• Develop action plans to improve food waste and on-shelf stock.
• Create an account-level incremental sales plan and track profitability.
• Coordinate efforts to improve client experience at the point of sale.
• Build retail pricing opportunities and introduce new products to increase revenue.
• Drive compliance to merchandising standards.
• Assess location performance via quarterly evaluations.
• Perform route driver duties when needed, including delivering and maintaining vending equipment.

Skills

Leadership

Communication

Route management

Merchandising

Valid driver’s license

MS Office

Education

Bachelor’s degree preferred

Two-year degree acceptable

Tools

Microsoft Office Suite

Route management software

Job description

The Customer Service Manager at Canteen, a Compass Group USA company, is responsible for delivering exceptional customer experience while overseeing day-to-day operations. This role manages route drivers, ensures product availability, and serves as the primary contact for client inquiries, proactively resolving issues and upholding service standards.

The ideal candidate is customer-focused, well-organized, and proactive, capable of handling multiple priorities and building strong relationships