Field Customer Service & Route Manager

Compass Group USA; Beaumont (TX); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Yearly bonus

Company vehicle

Job summary

Canteen, a member of Compass Group USA, seeks a Customer Service Manager (Route & Account Management) in Beaumont, TX to lead day-to-day operations, manage route drivers, ensure product availability, and be the main contact for client inquiries.

Ideal candidates have strong customer focus, organization, and leadership experience; must be able to travel, lift 50 lbs, and drive a box truck as needed. Competitive salary and bonus opportunity with a company vehicle.

Qualifications

• Minimum 3+ years in a customer service role.
• Strong leadership and coaching abilities.
• Excellent communication and relationship-building skills.
• Ability to travel to client sites and lift 50 lbs.

Responsibilities

• Deliver exceptional customer experience while overseeing day-to-day operations.
• Manage route drivers and ensure product availability.
• Serve as primary contact for customer inquiries and concerns.
• Develop and implement account plans to increase profitability.
• Drive compliance with merchandising and safety standards.

Skills

Customer service

Team leadership

Communication skills

Travel willingness

Lifting 50 lbs

Education

Bachelor's degree preferred

2-year college degree or equivalent

Job description

Canteen, a member of Compass Group USA, seeks a Customer Service Manager (Route & Account Management) in Beaumont, TX to lead day-to-day operations, manage route drivers, ensure product availability, and be the main contact for client inquiries.

Ideal candidates have strong customer focus, organization, and leadership experience; must be able to travel, lift 50 lbs, and drive a box truck as needed. Competitive salary and bonus opportunity with a company vehicle.