Customer Service Manager

Egreenservices; Simi Valley (CA); On-site; USD 122,000 - 199,000; Full time

Job summary

TechNova Group is seeking a Customer Service Manager in Simi Valley to own outcomes, sharpen onboarding, and grow with a tight-knit team. This full-time role offers the chance to lead customer onboarding initiatives and drive results for local accounts.

You'll report on attribution and ROI, coordinate with agencies, maintain CRM records, and forecast bookings, all while delivering cross-functional support in a fast-paced sales marketing platform.

Qualifications

• Hands-on proficiency with Talkdesk.
• Judgment seasoned by at least 8 years of real consequences.
• Customer-focused outlook with strong interpersonal skills.
• 6 years of learning when to trust the process and when to break it.

Responsibilities

• Report on attribution and channel ROI to inform the $122,000 - $199,000 budget cycle
• Push Account Management adoption so the CA team stops flying blind
• Coordinate with agencies and vendors to deliver campaigns on time and on budget
• Maintain accurate records in the CRM and forecast monthly bookings
• Pair Omnichannel Support insight with gut feel to rank the hottest leads
• Map buyer pain to TechNova Group's pitch deck, slide by slide

Skills

Customer-focused mindset

Interpersonal skills

Decision making under pressure

Tools

Talkdesk

Cross-selling

Job description

Stop pitching features and start selling outcomes, the way TechNova Group's Customer Service Manager team approaches every Simi Valley account. This is a full-time opportunity built for someone who wants to own outcomes, sharpen Customer Onboarding, and grow with a tight-knit team.

Key Responsibilities

• Report on attribution and channel ROI to inform the $122,000 - $199,000 budget cycle
• Push Account Management adoption so the CA team stops flying blind
• Coordinate with agencies and vendors to deliver campaigns on time and on budget
• Maintain accurate records in the CRM and forecast monthly bookings
• Pair Omnichannel Support insight with gut feel to rank the hottest leads
• Map buyer pain to TechNova Group's pitch deck, slide by slide

What You'll Bring

• Hands-on proficiency with Talkdesk, ideally paired with Cross-selling
• Judgment seasoned by at least 8 years of real consequences
• Customer-focused outlook with strong interpersonal skills
• 6 years of learning when to trust the process and when to break it

Trusted by businesses nationwide, TechNova Group operates a community-minded sales marketing platform from its Simi Valley base. Trust is the default setting at TechNova Group; you have to actively spend it to lose it.

You'll be supported by $122,000 - $199,000, strong health coverage, conference budgets, and a team that promotes from within.

Live and unfilled as of this exact moment, ready for your interest.