Senior Customer Service Representative

Energy Innovation Corp; Raleigh (NC); On-site; USD 83,000 - 123,000; Full time

Benefits offered by this job

Mentorship

Benefits

Flexible schedule

Freelance rhythm

Job summary

TechNova Group in Raleigh, NC is seeking a Senior Customer Service Representative to own customer outcomes, manage escalations, and drive attention to detail. The role offers a $83,000–$123,000 package and real mentorship within a collaborative team.

You will maintain CRM records, run discovery calls to uncover budget, and define KPIs linked to revenue and retention, all while owning what you ship in a flexible freelance rhythm with solid benefits.

Qualifications

• Collaborative mindset and enthusiasm for teamwork.
• Measured against a senior bar with clear expectations.
• Professionalism, discretion with sensitive information.
• Proven stress management when textbook answers don’t fit.
• Strong multitasking without compromising quality.

Responsibilities

• Stand up a patient-focused scoring model for the team.
• Bridge customer satisfaction surveys and report to leadership.
• Run discovery calls to uncover budget without asking for it.
• Set and monitor KPIs tied to revenue, retention, and CAC.
• Keep Raleigh renewals on track by owning timelines.
• Maintain CRM records and forecast monthly bookings.
• Provide a territory plan for the CSR crew to execute.

Skills

Collaborative mindset

Teamwork

Professionalism

Discretion

Stress management

Multitasking

Job description

TechNova Group pairs a $83,000 - $123,000 package with real ownership for the Senior Customer Service Representative willing to carry a number and a brand in NC. This position rewards Escalation Management and Attention Management mastery with $83,000 - $123,000, team collaboration, and ownership of what you ship.

Key Responsibilities

• Stand up a Patience-driven scoring model the whole team believes
• Bridge Customer Satisfaction Surveys reporting and the story your CMO needs to hear
• Run discovery calls that uncover budget without asking for it
• Set and monitor KPIs tied to revenue, retention, and acquisition cost
• Keep Raleigh renewals from slipping by owning the timeline
• Maintain accurate records in the CRM and forecast monthly bookings
• Hand the Senior Customer Service Representative crew a territory plan they can actually run

What You'll Bring

• A collaborative mindset and genuine enthusiasm for teamwork
• Comfort being measured against a clear senior bar
• Professionalism, integrity, and discretion with sensitive information
• Proven Stress Management judgment when the textbook answer doesn't fit
• Strong multitasking ability without sacrificing quality

TechNova Group spent 6 years in the trenches of sales marketing so its clients across Raleigh, NC wouldn't have to. We build psychological safety the boring way: by actually following through on what we say.

Step into $83,000 - $123,000, real mentorship, a benefits package that delivers, and the kind of flexible freelance rhythm people rarely leave.