Customer Service Manager

HealthTech Corp; Durham (NC); On-site; USD 92,000 - 136,000; Full time

Benefits offered by this job

Mentorship

Health coverage

Paid growth time

Evening-friendly part-time schedule

Job summary

HealthTech Corp in Durham, NC is seeking a Customer Service Manager who blends analytical thinking with Talkdesk mastery. An 8+ year background with Talkdesk and a track record of data-driven decision making will help you own the customer service function while partnering with sales and marketing.

This role offers a challenging part-time arrangement that respects evenings, mentorship, health coverage, and growth time, with a compensation range of $92,000 to $136,000.

Qualifications

• 8+ years of Talkdesk experience.
• Strong analytical thinking and data interpretation.
• Ability to produce tidy documentation.
• Proven track record of deep technical delivery in a part-time structure.
• Excellent cross-functional collaboration.

Responsibilities

• Manage paid search, social, and email programs end to end.
• Tune the ad creative until the sales marketing cost-per-lead drops.
• Segment audiences and personalize outreach to lift response rates.
• Position HealthTech Corp against competitors with clear, differentiated value props.
• Coordinate cross-functional launches with creative, product, and operations.
• Negotiate pricing and close deals that meet or exceed quarterly quotas.
• Find the data-driven hook that makes Durham, NC prospects lean in.

Skills

Analytical thinking

Documentation

Bias-to-action

Cross-functional collaboration

Tools

Talkdesk

Job description

The Customer Service Manager role at HealthTech Corp sits where Analytical Thinking meets Talkdesk, and the candidate who blends both writes their own ceiling. We're looking for 8+ years of Talkdesk; in return you'll get $92,000 - $136,000, ownership, and a team worth joining.

Key Responsibilities

• Manage paid search, social, and email programs end to end
• Tune the ad creative until the sales marketing cost-per-lead drops
• Segment audiences and personalize outreach to lift response rates
• Position HealthTech Corp against competitors with clear, differentiated value props
• Coordinate cross-functional launches with creative, product, and operations
• Negotiate pricing and close deals that meet or exceed quarterly quotas
• Find the data-driven hook that makes Durham, NC prospects lean in

What You'll Bring

• Clarity of thought that shows up in tidy documentation
• Demonstrated knack for making the bias-to-action feel manageable
• At least 7 years of standing behind your own estimates
• The grit to debug at 4pm on a Friday without complaint
• A track record of deeply technical delivery in a part-time structure
• Comfort interpreting data and translating findings into clear recommendations

HealthTech Corp took everything frustrating about sales marketing and rebuilt it from scratch in Durham, NC, with ego-light attention to Problem Solving. We hold space for disagreement, then commit fully once the sales marketing call is made.

The number is $92,000 - $136,000; the rest is mentorship, health coverage, paid growth time, and a part-time arrangement that respects your evenings.

As of today's date, this Customer Service Manager req has not been filled.

We review every application carefully, so don't wait to submit yours.