Outcome-Driven Customer Success Manager & Onboarding Lead

Egreenservices; Simi Valley (CA); On-site; USD 122,000 - 199,000; Full time

Job summary

TechNova Group is seeking a Customer Service Manager in Simi Valley to own outcomes, sharpen onboarding, and grow with a tight-knit team. This full-time role offers the chance to lead customer onboarding initiatives and drive results for local accounts.

You'll report on attribution and ROI, coordinate with agencies, maintain CRM records, and forecast bookings, all while delivering cross-functional support in a fast-paced sales marketing platform.

Qualifications

• Hands-on proficiency with Talkdesk.
• Judgment seasoned by at least 8 years of real consequences.
• Customer-focused outlook with strong interpersonal skills.
• 6 years of learning when to trust the process and when to break it.

Responsibilities

• Report on attribution and channel ROI to inform the $122,000 - $199,000 budget cycle
• Push Account Management adoption so the CA team stops flying blind
• Coordinate with agencies and vendors to deliver campaigns on time and on budget
• Maintain accurate records in the CRM and forecast monthly bookings
• Pair Omnichannel Support insight with gut feel to rank the hottest leads
• Map buyer pain to TechNova Group's pitch deck, slide by slide

Skills

Customer-focused mindset

Interpersonal skills

Decision making under pressure

Tools

Talkdesk

Cross-selling

Job description

TechNova Group is seeking a Customer Service Manager in Simi Valley to own outcomes, sharpen onboarding, and grow with a tight-knit team. This full-time role offers the chance to lead customer onboarding initiatives and drive results for local accounts.

You'll report on attribution and ROI, coordinate with agencies, maintain CRM records, and forecast bookings, all while delivering cross-functional support in a fast-paced sales marketing platform.