Customer Support Specialist

Media Innovation Corp; Rancho Cucamonga (CA); Hybrid; USD 88,000 - 124,000; Full time

Job summary

Media Innovation Corp is seeking a Customer Support Specialist with a lean toward sales marketing to own revenue growth. The role balances quota attainment with strategic engagement, including upsell and renewal conversations across existing accounts.

You will drive cross-functional collaboration, set weekly cadences, and help launch products in California. The ideal candidate brings hands-on sales marketing experience, strong analytical skills, and a proactive ownership mindset in a

Qualifications

• Hands-on sales marketing experience with solid follow-up questions.
• Strong analytical and problem-solving capabilities.
• A point of view on Media Innovation Corp's space sharpened by your reading.
• Comfort presenting to a CA-wide audience without a script.

Responsibilities

• Hit a $88k-$124k quota with the playbook to hit it.
• Qualify hard so the mid-level team chases real money.
• Set the weekly cadence that keeps reps accountable.
• Drive upsell and renewal conversations with existing accounts.
• Steer prospects from interest to invoice without friction.
• Lead ambitious go-to-market efforts for products launching in CA.

Skills

Sales marketing

Analytical thinking

Problem solving

Ownership mindset

Job description

Media Innovation Corp needs an endlessly-iterating Customer Support Specialist who treats Cross-selling and Freshdesk as the two halves of one growth engine. What you're really weighing is $88,000 - $124,000 against 4 years, with sales marketing ownership and Media Innovation Corp growth tipping the scale.

Key Responsibilities

• Carry a $88,000 - $124,000-tier quota and the playbook to hit it
• Qualify hard, so the mid-level team only chases real money
• Set the weekly cadence that keeps Media Innovation Corp reps accountable
• Drive upsell and renewal conversations with existing Media Innovation Corp accounts
• Steer Media Innovation Corp prospects from interest to invoice without friction
• Lead ambitious go-to-market efforts for products launching in CA

What You'll Bring

• Hands-on sales marketing experience that holds up to follow-up questions
• Strong analytical and problem-solving capabilities
• A point of view on Media Innovation Corp's space, sharpened by your own reading
• Comfort presenting to a CA-wide audience without a script
• The kind of ownership that treats the company's money like your own

Media Innovation Corp is a remote-friendly Rancho Cucamonga, CA firm where Genesys Cloud isn't a department but the entire reason the lights stay on. Accountability here is shared, so wins belong to the team and setbacks become lessons.

Your compensation opens at $88,000 - $124,000, your mentor is waiting, your benefits are ready, and your hours are yours to flex.

This listing is current and monitored daily by our talent team.

Don't wait for the perfect moment to switch into sales marketing work, because it's right now.