Customer Service Manager

TechCraft Inc; Kailua (HI); Hybrid; USD 127,000 - 190,000; Full time

Job summary

TechCraft Inc in Kailua, HI is seeking a seasoned Customer Service Manager to accelerate demand generation, brand awareness, and revenue growth. The role emphasizes ownership of sales and marketing work with a clear growth ladder and mentorship built in.

You will lead a territory-focused plan, tailor messages to key buyers, and drive experiments to improve response rates. A relocation or remote work option is available.

Qualifications

• 8+ years steering sales marketing projects end to end.
• Experience supporting cross-functional teams in a manager capacity.
• Equal parts Genesys Cloud depth and Email Support curiosity.
• A HI work history, or strong reasons you'll thrive here anyway.
• Willingness to relocate to Kailua, HI, or to make remote work.
• The integrity to flag your own mistakes first.

Responsibilities

• Hand the Customer Service Manager crew a territory plan they can actually run.
• Craft compelling messaging tailored to sales marketing buyers and decision-makers.
• Pair Cold Calling insight with gut feel to rank the hottest leads.
• Spot which Kailua accounts are about to churn and win them back.
• Build the Kailua reference network that closes deals for you.
• Run experiments on sales marketing messaging and keep only what converts.
• Segment audiences and personalize outreach to lift response rates.

Skills

Sales leadership

Cross-functional leadership

Genesys Cloud knowledge

Remote work openness

Integrity

Job description

Join TechCraft Inc and help us scale demand generation, brand awareness, and measurable revenue in Kailua, HI. TechCraft Inc frames it as a partnership — $127,000 - $190,000 for your 7 years, ownership of sales marketing work, and growth shared both ways.

Key Responsibilities

• Hand the Customer Service Manager crew a territory plan they can actually run
• Craft compelling messaging tailored to sales marketing buyers and decision-makers
• Pair Cold Calling insight with gut feel to rank the hottest leads
• Spot which Kailua accounts are about to churn and win them back
• Build the Kailua reference network that closes deals for you
• Run experiments on sales marketing messaging and keep only what converts
• Segment audiences and personalize outreach to lift response rates

What You'll Bring

• 8 or more years steering sales marketing projects end to end
• Experience supporting cross-functional teams in a manager capacity
• Equal parts Genesys Cloud depth and Email Support curiosity
• A HI work history, or strong reasons you'll thrive here anyway
• Willingness to relocate to Kailua, HI, or to make remote work
• The integrity to flag your own mistakes first

At its core, TechCraft Inc is a purpose-soaked bet that Kailua, HI can out-build anyone when it comes to Customer Success. Politics die fast at TechCraft Inc because we put the awkward stuff on the table early.

We back $127,000 - $190,000 with a growth ladder, a mentor invested in your Cold Calling, and benefits that travel with you across Kailua, HI.

We are filling this Customer Service Manager seat now, with onboarding planned for the near term.