Customer Service Manager

Energy Innovation Corp; Lansing (MI); Hybrid; USD 76,000 - 115,000; Full time

Benefits offered by this job

Hybrid work

Paid learning days

Mentor-focused growth

Job summary

HealthTech Corp in Lansing, MI is seeking a Customer Service Manager to own the sales-marketing mission from day one. You will manage CRM records, forecast bookings, and drive a builder-led footprint while maintaining the brand voice in every interaction. The role offers a hybrid work setup, with paid learning days and a mentoring focus on Account Management growth.

The position involves open collaboration across teams and a strong emphasis on achieving the $76,000–$115,000 compensation range.

Qualifications

• This role requires proven experience in customer service management within a fast-paced environment.
• Ability to qualify inbound leads and manage the sales funnel effectively.
• Strong judgment on when to escalate and when to handle matters independently.

Responsibilities

• Maintain accurate records in the CRM and forecast monthly bookings.
• Beat the prior quarter's revenue target while protecting the pipeline.
• Grow HealthTech Corp's builder-led footprint through strategic outreach.
• Create landing pages to convert Lansing curiosity into demo bookings.
• Qualify inbound leads and route them through the funnel efficiently.
• Track pipeline performance and report results to leadership weekly.
• Present HealthTech Corp's value proposition confidently in calls and captions.
• Represent the brand voice consistently across communications.

Skills

Inbound Call Handling

CRM maintenance

Forecasting bookings

Customer service leadership

Tools

CRM system

Job description

If you've ever rebuilt a stalled pipeline from scratch, the Customer Service Manager opening at HealthTech Corp will feel like home. From day one you own a slice of the sales marketing mission, earn $76,000 - $115,000, and lean on 6 years to move fast.

Key Responsibilities

• Maintain accurate records in the CRM and forecast monthly bookings
• Beat last quarter's $76,000 - $115,000 number without burning the pipeline
• Grow HealthTech Corp's builder-led footprint one earned introduction at a time
• Build landing pages that turn Lansing curiosity into demo bookings
• Qualify inbound leads and route them through the sales funnel efficiently
• Track pipeline performance and report results to leadership each week
• Pitch HealthTech Corp at $76,000 - $115,000 value without apologizing for the price
• Carry the brand voice into every cold call and every caption

What You'll Bring

• Real curiosity about why HealthTech Corp customers do what they do
• Comfort working in a fast-paced, feedback-driven environment
• Manager mastery of Inbound Call Handling, validated by people who'd hire you again
• Manager-caliber judgment about when to elevate and when to absorb

Built in Lansing and run on caffeine and conviction, HealthTech Corp turns messy sales marketing problems into clean, repeatable wins. The door to every manager at HealthTech Corp is genuinely open, calendar permitting and politics aside.

This Lansing, MI role comes with $76,000 - $115,000, hybrid work, paid learning days, and a mentor focused on your Account Management growth.

Stamped current this morning, the contract opportunity awaits your application.

We hire for hunger as much as resumes, so if that's you, the Customer Service Manager role is open.