Call Center Manager

Baker Tilly; Kailua (HI); On-site; USD 129,000 - 204,000; Full time

Benefits offered by this job

Performance bonuses

Comprehensive insurance

Flexible work arrangements

Job summary

Baker Tilly in Kailua, HI seeks a Call Center Manager to drive our customer acquisition strategy. This full-time role offers $129,000 - $204,000 annually and a path with growth, not a dead-end.

You will lead weekly cadences, forecast bookings, and align with NPS goals while managing stakeholders. The ideal candidate brings 6+ years of analytical thinking and 7+ years of Net Promoter Score experience, with a track record of closing deals and coordinating across teams in a self-directed

Qualifications

• 6+ years of Analytical Thinking experience.
• 7 years of Net Promoter Score proficiency.
• Active Listening skills demonstrated in sales/marketing contexts.

Responsibilities

• Identify active listening gaps causing deals at handoff.
• Identify unmet sales/marketing opportunities in Hawaii.
• Prepare compelling case studies to close stalled Kailua deals.
• Establish weekly cadences to drive accountability for reps.
• Maintain CRM records and forecast monthly bookings.
• Collaborate with NPS specialists to align content with demand-generation goals.

Skills

Analytical Thinking

Active Listening

Net Promoter Score

Job description

Drive our customer acquisition strategy as a Call Center Manager who treats every lead like an opportunity worth winning. This HI role reads like an upgrade — $129,000 - $204,000, full-time hours, 6 years valued, and a path that does not dead-end.

Key Responsibilities

• Sniff out the Active Listening gap that's leaking deals at handoff
• Chase the sales marketing whitespace no rep in HI has worked
• Pull the fiercely-supportive case study that closes a stalled Kailua deal
• Set the weekly cadence that keeps Baker Tilly reps accountable
• Maintain accurate records in the CRM and forecast monthly bookings
• Partner with Net Promoter Score specialists to align content with demand-generation goals

What You'll Bring

• The diplomacy to align stakeholders who don't agree yet
• Proven follow-through, measured in shipped things rather than good intentions
• A solid foundation in Analytical Thinking, refined over 6+ years
• 7 years of Net Promoter Score práctica, plus a hunger for what's next

We are a self-directed sales marketing company, and Baker Tilly calls Kailua, HI home. A manager engineer and a director debate Analytical Thinking ideas on equal footing in our Kailua standups.

We offer $129,000 - $204,000, performance bonuses, comprehensive insurance, and the freedom to shape how and where you work.

Applications are flowing in for this sales marketing role, and we are reviewing each one promptly.