Customer Support Specialist

Energy Innovation Corp; Grand Prairie (TX); On-site; USD 73,000 - 97,000; Full time

Benefits offered by this job

Benefits plan

Mentorship

Live in Grand Prairie

Job summary

TechCraft Inc in Grand Prairie, TX is seeking a mid-level Customer Support Specialist to own multi-channel campaigns end-to-end and drive measurable outcomes.

You'll develop campaigns, optimize ROI, and translate customer feedback into actionable improvements, with a focus on transparency and collaboration across the Texas market. The role offers a competitive salary range and a supportive mentorship that helps you grow in a dynamic studio environment.

Qualifications

• 4+ years navigating the politics that sales marketing work attracts.
• 3+ years owning outcomes, not just completing tasks.
• Confident communicator across email, calls, and in-person meetings.
• Comfort presenting to a TX-wide audience without a script.

Responsibilities

• Develop and execute multi-channel campaigns that drive qualified leads for TechCraft Inc
• Chase the sales marketing whitespace no rep in TX has worked
• Report on attribution and channel ROI to inform the $73,000 - $97,000 budget cycle
• Read the sales marketing market and reposition the offer when it shifts
• Dig into Customer Feedback Analysis funnels and fix the step where buyers vanish
• Frame the candor-rich ROI a Grand Prairie, TX CFO can defend internally

Job description

The Customer Support Specialist role is where TechCraft Inc connects Professionalism insight with campaigns that customers actually remember. Few sales marketing roles let you own the whole thing end to end; this mid-level one in Grand Prairie does, and it pays $73,000 - $97,000.

Key Responsibilities

• Develop and execute multi-channel campaigns that drive qualified leads for TechCraft Inc
• Chase the sales marketing whitespace no rep in TX has worked
• Report on attribution and channel ROI to inform the $73,000 - $97,000 budget cycle
• Read the sales marketing market and reposition the offer when it shifts
• Dig into Customer Feedback Analysis funnels and fix the step where buyers vanish
• Frame the candor-rich ROI a Grand Prairie, TX CFO can defend internally

What You'll Bring

• Track record that proves you can builder-led ship under deadline pressure
• 4+ years navigating the politics that sales marketing work attracts
• 3+ years owning outcomes, not just completing tasks
• Confident communicator across email, calls, and in-person meetings
• Comfort presenting to a TX-wide audience without a script

At TechCraft Inc, a candidly-kind Grand Prairie-based studio, the whole mission boils down to making Escalation Management feel effortless for everyone downstream. Psychological safety is something we actively build, so disagreeing in good faith is encouraged.

The package is honest: $73,000 - $97,000, a benefits plan that works, mentorship that lasts, and the flexibility to live in Grand Prairie, TX.