Customer Service & Logistics Specialist

Americold Logistics, LLC; Monmouth (IL); Sur place; USD 38 000 - 48 000; Plein temps

Résumé du poste

Americold Logistics, LLC is hiring for a Customer Service/clerical role in Monmouth, IL. You will respond to inquiries about work orders, shipments, and inventory, acting as a bridge between customers and internal teams for account administration, invoicing, and order processing.

The position requires a high school diploma or GED and strong typing/data entry skills, with 0+ years in customer service or clerical work. Occasional travel may be required.

Qualifications

• High school diploma or GED required.
• 0+ years of experience in customer service or clerical work.
• Ability to communicate clearly with customers and team members in writing and verbally.
• Demonstrated ability to resolve customer complaints efficiently.
• Accurate typing and data entry skills.

Responsabilités

• Respond to customer inquiries and complaints related to work orders, shipments, and inventory counts.
• Report customer feedback to management for continuous improvement.
• Serve as a liaison between customers and internal teams for account administration, invoicing, and credit changes.
• Generate and process paperwork for customer work orders, including special requests, expediting orders, tracking, and maintaining inventory records.
• Verify computer-generated invoices to ensure proper account billing.
• Provide clerical support by overseeing order paperwork, maintaining files, answering phones, and greeting visitors.
• Schedule loads, maintain updated reports, and resolve issues with refused product, over short, and damaged orders.
• Other essential duties may be applicable and assigned as necessary.

Connaissances

Customer Service

Data Entry

Typing

Written/Verbal Communication

Formation

High School Diploma or GED

Outils

Microsoft Office

Warehouse Management System

Description du poste

Americold Logistics, LLC is hiring for a Customer Service/clerical role in Monmouth, IL. You will respond to inquiries about work orders, shipments, and inventory, acting as a bridge between customers and internal teams for account administration, invoicing, and order processing.

The position requires a high school diploma or GED and strong typing/data entry skills, with 0+ years in customer service or clerical work. Occasional travel may be required.