Senior Customer Service & Account Coordinator

Americold Logistics, LLC. in; Mullica Hill (NJ); On-site; USD 30,000 - 32,000; Full time

Job summary

Americold Logistics, LLC. is seeking a customer service specialist to respond to inquiries and complaints related to work orders, shipments, and inventory counts.

You will act as the primary liaison for National Accounts across multiple sites, handling account administration and invoicing. You will also manage paperwork, schedule loads, and maintain inventory records while coordinating clerical tasks such as phones, visitors, and file management.

Qualifications

• Minimum 2 years of experience in customer service or order processing.
• High school diploma or GED preferred.
• Proven ability to resolve customer issues efficiently.
• Accurate typing and data entry skills.

Responsibilities

• Respond to customer inquiries and complaints regarding work orders, shipments, and inventory counts.
• Serve as the primary liaison for account administration and invoicing between customers, warehouse, and office.
• Generate and manage paperwork and information for customer work orders, including tracking orders and maintaining inventory records.
• Oversee clerical duties such as maintaining files, answering phones, greeting visitors, and operating office equipment.
• Schedule loads and maintain updated reports to ensure all loads are empty and closed.
• Resolve issues related to refused product, over short, and damaged orders, and coordinate recalls and national holds across multiple sites.
• Participate in training and coaching on customer service functions and provide direction to customer service work in applicable locations.

Skills

Customer service

Order processing

Education

High school diploma or GED

Tools

Warehouse Management Systems

Microsoft Office Suite

Job description

Americold Logistics, LLC. is seeking a customer service specialist to respond to inquiries and complaints related to work orders, shipments, and inventory counts.

You will act as the primary liaison for National Accounts across multiple sites, handling account administration and invoicing. You will also manage paperwork, schedule loads, and maintain inventory records while coordinating clerical tasks such as phones, visitors, and file management.