Senior Customer Service & Logistics Coordinator

Americold Logistics LLC; Chillicothe (MO); On-site; USD 22,000 - 33,000; Full time

Job summary

Americold Logistics LLC is seeking a detail-oriented professional to respond to customer inquiries and complaints related to work orders, shipments, and inventory counts, serving as the primary contact for National Accounts across multiple sites.

You will coordinate account administration, invoicing, scheduling loads, and maintain reports; also handle clerical tasks, answer phones, greet visitors, and resolve issues with damaged or shorted orders, with occasional travel.

Qualifications

• Minimum 2 years of experience in customer service or order processing.
• High school diploma or GED preferred.
• Proven ability to resolve customer issues efficiently.
• Proficiency in Warehouse Management Systems and Microsoft Office Suite.
• Accurate typing and data entry skills.

Responsibilities

• Respond to customer inquiries and complaints regarding work orders, shipments, and inventory counts.
• Serve as the primary liaison between customers, warehouse, and office for account administration and invoicing.
• Generate and manage paperwork and information for customer work orders, including tracking orders and maintaining inventory records.
• Oversee clerical duties such as maintaining files, answering phones, greeting visitors, and operating office equipment.
• Schedule loads and maintain updated reports to ensure all loads are empty and closed.
• Resolve issues related to refused product, over short, and damaged orders, and coordinate recalls and national holds across multiple sites.
• Participate in training and coaching on customer service functions and provide direction to customer service work in applicable locations.
• Other essential duties may be applicable and assigned as necessary.

Skills

Customer service

Order processing

Data entry

Microsoft Office

WMS

Education

High school diploma or GED

Tools

WMS software

Microsoft Excel

Microsoft Word

Job description

Americold Logistics LLC is seeking a detail-oriented professional to respond to customer inquiries and complaints related to work orders, shipments, and inventory counts, serving as the primary contact for National Accounts across multiple sites.

You will coordinate account administration, invoicing, scheduling loads, and maintain reports; also handle clerical tasks, answer phones, greet visitors, and resolve issues with damaged or shorted orders, with occasional travel.