Customer Service & Loan Support Specialist

Mississippi Department of Employment Security; Tupelo (MS); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Training program

Coaching and mentorship

Performance-based monthly pay

Comprehensive benefits package

Awards and recognition

Job summary

Tower Loan is seeking a Customer Service Representative to deliver exceptional customer experiences and support continued business growth. This on-site role offers a clear career path with opportunities for advancement, training, and mentorship.

The position emphasizes in-person and phone-based customer interactions, payment handling, and basic office duties within a supportive team environment.

Qualifications

• High school diploma or equivalent.
• Effective communication and time management skills.
• Reliable personal transportation with insurance.
• Ability to stand and sit for long periods of time.
• Ability to lift and maneuver up to 20 pounds.

Responsibilities

• Demonstrate a high level of customer assistance by phone and in-person.
• Receive and record payments in customer accounts.
• Market to current and former customers over the phone and in-person for additional business.
• Maintain and secure cash drawer and accounting activities (i.e. balancing and preparing deposits).
• Perform office administrative activities including, but not limited to, checking branch mail, filing, office supplies, etc.
• Investigate credit and process loan applications.
• Perform all other duties and responsibilities as assigned.

Skills

Customer service

Communication

Time management

Cash handling

Office administration

Education

High school diploma

Job description

Tower Loan is seeking a Customer Service Representative to deliver exceptional customer experiences and support continued business growth. This on-site role offers a clear career path with opportunities for advancement, training, and mentorship.

The position emphasizes in-person and phone-based customer interactions, payment handling, and basic office duties within a supportive team environment.