Customer Service & Loan Solutions Specialist - Growth Path

Tower Loan; Missouri; On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Health and Well-Being options

401(k) match

Paid time off

Paid holidays

Annual raises and bonuses

Monthly incentives

Employee referral bonuses

Charitable campaigns

Job summary

Tower Loan is seeking a Customer Service Representative to be the heart of our branch, delivering exceptional service and helping customers find financial solutions. This full-time role emphasizes relationship-building and on-site collaboration to support loan production and day-to-day operations.

You will handle payments, assist customers, and participate in administrative tasks in a fast-paced, growth-oriented environment with opportunities for advancement.

Qualifications

• High School Diploma or GED required.
• Must have a valid driver’s license and a reliable vehicle.

Responsibilities

• Cultivate strong customer relationships by offering excellent service.
• Receive and process payments in customer accounts.
• Market to current, former, and potential customers to drive loan production.
• Maintain and secure cash drawers and deposits, balancing and preparing deposits.
• Execute office administrative activities, including checking branch mail and filing.
• Process loan applications and collect payments due.
• Perform all other duties as assigned.

Skills

Customer service

Cash handling

Sales

Communication

Education

High School Diploma or GED

Job description

Tower Loan is seeking a Customer Service Representative to be the heart of our branch, delivering exceptional service and helping customers find financial solutions. This full-time role emphasizes relationship-building and on-site collaboration to support loan production and day-to-day operations.

You will handle payments, assist customers, and participate in administrative tasks in a fast-paced, growth-oriented environment with opportunities for advancement.