Customer Experience & Loans Specialist

Tower Loan of Mississippi, LLC; LaPlace (LA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Paid holidays

Annual raises

Performance bonuses

Monthly incentives

Employee referrals

Community campaigns

Job summary

Tower Loan is seeking a motivated Customer Service Representative (CSR) for a full-time on-site role. You will deliver exceptional customer service, help customers find suitable financial solutions, and support loan production while handling payments and daily office tasks.

The position emphasizes relationship-building, strong cash handling, and a schedule from 8:30 AM to 5:30 PM, with occasional extended hours and possible Saturdays.

Qualifications

• High School Diploma or GED required.
• Must have a valid driver’s license and reliable vehicle.
• Preferred cash handling, sales, or customer service experience.

Responsibilities

• Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions.
• Receive and process payments in customer accounts.
• Market to current, former, and potential customers to drive loan production.
• Maintain and secure cash drawers and accounting activities, including balancing and deposits.
• Execute office administrative activities, including checking branch mail, filing, and purchasing supplies.
• Process loan applications and collect payments due.
• Perform all other duties as assigned.

Skills

Cash handling

Sales

Customer service

Education

High School Diploma or GED

Job description

Tower Loan is seeking a motivated Customer Service Representative (CSR) for a full-time on-site role. You will deliver exceptional customer service, help customers find suitable financial solutions, and support loan production while handling payments and daily office tasks.

The position emphasizes relationship-building, strong cash handling, and a schedule from 8:30 AM to 5:30 PM, with occasional extended hours and possible Saturdays.