Customer Service & Loan Solutions Specialist

Tower Loan; Round Rock (TX); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Dental

Vision

Employee Assistance Program

Life Insurance

401(k) match

Paid time off

Paid holidays

Annual raises

Performance bonuses

Monthly incentives

Employee referrals

Charitable campaigns

Job summary

Tower Loan is actively seeking a Customer Service Representative to be at the heart of our consumer finance team in Round Rock, TX. You will build relationships with customers, process payments, and promote our financial solutions while delivering exceptional service.

This full-time role offers competitive pay, incentives, and a comprehensive benefits package. If you thrive in a fast-paced, people-focused environment, this is the opportunity for you to advance with a trusted lender.

Qualifications

• High School Diploma or GED required.
• Must have a valid driver’s license and reliable vehicle.
• Preferred cash handling, sales, or customer service experience.

Responsibilities

• Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions.
• Receive and process payments in customer accounts.
• Market to current, former, and potential customers to drive loan production.
• Maintain and secure cash drawers and accounting activities, including but not limited to balancing and preparing deposits accurately.
• Execute office administrative activities, including checking branch mail, filing, purchasing office supplies, etc.
• Process loan applications and collect payments due.
• Perform all other duties as assigned.

Skills

Customer service

Cash handling

Sales

Education

High School Diploma or GED

Job description

Tower Loan is actively seeking a Customer Service Representative to be at the heart of our consumer finance team in Round Rock, TX. You will build relationships with customers, process payments, and promote our financial solutions while delivering exceptional service.

This full-time role offers competitive pay, incentives, and a comprehensive benefits package. If you thrive in a fast-paced, people-focused environment, this is the opportunity for you to advance with a trusted lender.