Customer Service Specialist — Career Growth & Great Benefits

Tower Loan of Mississippi, LLC; Mattoon (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health and Well-Being Options (Medical

Dental

Vision

Life Insurance

401(k) Match

Paid Time Off

Paid Holidays

Annual Raises and Bonuses

Monthly Incentives

Employee Referral Bonuses

Charitable Campaign Participation

Job summary

Tower Loan is seeking a Customer Service Representative for an on-site role in a fast-paced, customer-focused environment. The position features a Monday–Friday schedule from 8:30 AM to 5:30 PM, with occasional Saturday hours to support branch needs.

You will help customers with financial solutions, process payments, and contribute to loan production while maintaining accurate cash handling and friendly service.

Qualifications

• Customer service experience preferred; strong communication and relationship-building.
• Ability to handle payments accurately and balance cash drawers.
• Experience promoting financial solutions and loan products.

Responsibilities

• Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions.
• Receive and process payments in customer accounts.
• Market to current, former, and potential customers to drive loan production.
• Maintain and secure cash drawers and accounting activities, including balancing and deposits.
• Execute office administrative tasks such as mail, filing, and supplies.
• Process loan applications and collect payments due.

Skills

Customer service

Cash handling

Sales

Education

High School Diploma or GED

Job description

Tower Loan is seeking a Customer Service Representative for an on-site role in a fast-paced, customer-focused environment. The position features a Monday–Friday schedule from 8:30 AM to 5:30 PM, with occasional Saturday hours to support branch needs.

You will help customers with financial solutions, process payments, and contribute to loan production while maintaining accurate cash handling and friendly service.