Customer Service & Loan Solutions Specialist

Tower Loan of Mississippi, LLC; Town of Aurora (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Employee Assistance Program

Life Insurance

403(b) / 401(k) match

Paid Time Off

Paid holidays

Annual raises and bonuses

Monthly incentives

Employee referral bonuses

Charitable campaigns

Job summary

Tower Loan is seeking a Customer Service Representative to deliver exceptional service and build lasting relationships with customers in our on-site location. You will help customers find suitable financial solutions, manage payments, and contribute to loan production.

The role emphasizes cash handling, payments processing, and courteous client interactions. A high school diploma, valid driver’s license, and prior experience in customer service or sales are preferred, with opportunities for

Qualifications

• High School Diploma or GED required.
• Valid driver’s license and reliable vehicle preferred.
• Experience in cash handling, sales, or customer service is a plus.

Responsibilities

• Develop strong customer relationships by offering excellent service and promoting relevant financial solutions.
• Receive and process payments in customer accounts.
• Market to current, former, and potential customers to drive loan production.
• Maintain and secure cash drawer and accounting activities, including balancing and preparing deposits accurately.
• Execute office administrative activities, such as checking branch mail, filing, purchasing office supplies, etc.
• Process loan applications and collect payments due.
• Perform all other duties as assigned.

Skills

Customer service

Cash handling

Sales

Communication

Education

High School Diploma or GED

Job description

Tower Loan is seeking a Customer Service Representative to deliver exceptional service and build lasting relationships with customers in our on-site location. You will help customers find suitable financial solutions, manage payments, and contribute to loan production.

The role emphasizes cash handling, payments processing, and courteous client interactions. A high school diploma, valid driver’s license, and prior experience in customer service or sales are preferred, with opportunities for