Customer Service & Loan Solutions Specialist

Tower Loan; Huntsville (AL); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Health and well-being options

401(k) match

Paid time off

Paid holidays

Bonuses and raises

Monthly incentives

Job summary

Tower Loan is seeking a Customer Service Representative (CSR) to be the heart of our customer service operations. You will deliver exceptional service, process payments, and promote financial solutions—making a real impact on borrowers and the team.

This full-time role offers competitive pay, incentives, and comprehensive benefits. A reliable schedule Monday–Friday with occasional extended hours supports a stable career path and growth potential within Tower Loan.

Qualifications

• High School Diploma or GED required.
• Valid driver’s license required.
• Preferred: cash handling, sales, or customer service experience.

Responsibilities

• Cultivate strong customer relationships by offering excellent service and promoting financial solutions.
• Receive and process payments in customer accounts.
• Market to current, former, and potential customers to drive loan production.
• Maintain and secure cash drawers and accounting activities, including deposits.

Skills

Customer service

Cash handling

Education

High School Diploma or GED

Job description

Tower Loan is seeking a Customer Service Representative (CSR) to be the heart of our customer service operations. You will deliver exceptional service, process payments, and promote financial solutions—making a real impact on borrowers and the team.

This full-time role offers competitive pay, incentives, and comprehensive benefits. A reliable schedule Monday–Friday with occasional extended hours supports a stable career path and growth potential within Tower Loan.