Customer Service & Loan Solutions Specialist

Tower Loan; Hoover (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health and Well-Being Options

401(k) Match

Paid Time Off (PTO)

Paid Holidays

Annual Raises and Performance Bonuses

Monthly Incentive and Employee Ref er

Charitable Campaigns

Job summary

Tower Loan is seeking a Customer Service Representative (CSR) to be at the heart of our service delivery, helping customers find financial solutions and building lasting relationships. This on-site role supports loan production through payments processing, relationship management, and daily branch operations.

The position offers competitive pay, incentives, and a robust benefits package, including health options, PTO, holidays, and opportunities for career growth within a supportive,

Qualifications

• Must have High School Diploma or GED.
• Must have a valid driver’s license and reliable vehicle.
• Cash handling, sales or customer service experience preferred.

Responsibilities

• Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions.
• Receive and process payments in customer accounts.
• Market to current, former, and potential customers to drive loan production.
• Maintain and secure cash drawers and accounting activities, including balancing and preparing deposits.
• Execute office administrative activities, including checking branch mail, filing, purchasing office supplies, etc.

Skills

Cash Handling

Sales

Customer Service

Education

High School Diploma or GED

Job description

Tower Loan is seeking a Customer Service Representative (CSR) to be at the heart of our service delivery, helping customers find financial solutions and building lasting relationships. This on-site role supports loan production through payments processing, relationship management, and daily branch operations.

The position offers competitive pay, incentives, and a robust benefits package, including health options, PTO, holidays, and opportunities for career growth within a supportive,