Customer Service & Loan Solutions Specialist

Tower Loan of Mississippi, LLC; Fort Payne (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health and Well-Being Options

401(k) Match

Paid Time Off

Paid Holidays

Annual Raises and Bonuses

Monthly Incentives

Charitable Campaigns

Job summary

Tower Loan is seeking a Customer Service Representative to deliver exceptional service and help customers find the right financial solutions. This on-site, full-time role follows a Monday–Friday schedule from 8:30 AM to 5:30 PM, with occasional extended hours and Saturday work as needed.

You’ll build relationships, process payments, and support branch operations. We offer competitive pay, performance-based incentives, and comprehensive benefits designed to help you grow with us and advance into

Qualifications

• High School Diploma or GED required.
• Valid driver’s license and reliable vehicle required.
• Experience in cash handling, sales, or customer service preferred.

Responsibilities

• Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions.
• Receive and process payments in customer accounts.
• Market to current, former, and potential customers to drive loan production.
• Maintain and secure cash drawers and accounting activities, including deposits.
• Execute office administrative activities, including checking branch mail and filing.
• Process loan applications and collect payments due.
• Perform all other duties as assigned.

Skills

Customer service

Cash handling

Sales

Education

High School Diploma or GED

Job description

Tower Loan is seeking a Customer Service Representative to deliver exceptional service and help customers find the right financial solutions. This on-site, full-time role follows a Monday–Friday schedule from 8:30 AM to 5:30 PM, with occasional extended hours and Saturday work as needed.

You’ll build relationships, process payments, and support branch operations. We offer competitive pay, performance-based incentives, and comprehensive benefits designed to help you grow with us and advance into