Customer Service & Financial Solutions Specialist

Tower Loan; Marion (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health and Wellness benefits

401(k) Match

Paid Time Off

Paid Holidays

Annual Raises & Bonuses

Monthly Incentives

Charitable Campaigns

Job summary

Tower Loan is seeking a Customer Service Representative to join our on-site team in Marion, Illinois. You will deliver excellent service, build customer relationships, and promote financial solutions. This full-time role features competitive pay and incentives within a supportive growth-focused environment.

You will handle payments, support loan processes, and assist customers with financial options while maintaining accurate cash handling and office routines.

Qualifications

• High School Diploma or GED is required.
• Valid driver's license and reliable vehicle required.
• Cash handling, sales or customer service experience preferred.

Responsibilities

• Cultivate strong customer relationships by delivering excellent service and promoting financial solutions.
• Receive and process payments in customer accounts.
• Market to current, former, and potential customers to drive loan production.
• Maintain and secure cash drawers and accounting activities, including deposits.
• Execute office administrative tasks such as mail, filing, and supplies.
• Process loan applications and collect payments due.
• Perform other duties as assigned.

Skills

Cash Handling

Sales

Customer Service

Education

High School Diploma or GED

Job description

Tower Loan is seeking a Customer Service Representative to join our on-site team in Marion, Illinois. You will deliver excellent service, build customer relationships, and promote financial solutions. This full-time role features competitive pay and incentives within a supportive growth-focused environment.

You will handle payments, support loan processes, and assist customers with financial options while maintaining accurate cash handling and office routines.