Customer Service & Financial Solutions Specialist - On-Site

Tower Loan; Mattoon (IL); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health and Well-Being Options

Up to 3% 401(k) Match

Paid Time Off (16 days)

Paid Holidays

Annual Raises and Bonuses

Monthly Incentives

Employee Referral Bonuses

Charitable Campaigns

Job summary

Tower Loan in Mattoon, IL is seeking a Customer Service Representative to join our on-site team. In this role you will deliver exceptional service, help customers find the right financial solutions, and support daily branch operations.

Responsibilities include processing payments, balancing cash drawers, handling deposits, and assisting with loan applications. A high school diploma or GED is required, plus a valid driver's license. We offer strong benefits and opportunities for growth.

Qualifications

• High School Diploma or GED required.
• Strong customer service and communication skills.
• Ability to handle cash and assist with payments.

Responsibilities

• Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions.
• Receive and process payments in customer accounts.
• Market to current, former, and potential customers to drive loan production.
• Balance and secure cash drawers and prepare deposits.
• Execute office administrative activities, including mail, filing, and purchasing supplies.
• Process loan applications and collect payments due.
• Perform all other duties as assigned.

Skills

Customer service

Cash handling

Sales

Office skills

Education

High School Diploma or GED

Job description

Tower Loan in Mattoon, IL is seeking a Customer Service Representative to join our on-site team. In this role you will deliver exceptional service, help customers find the right financial solutions, and support daily branch operations.

Responsibilities include processing payments, balancing cash drawers, handling deposits, and assisting with loan applications. A high school diploma or GED is required, plus a valid driver's license. We offer strong benefits and opportunities for growth.