Customer Service & Loan Solutions Specialist

Tower Loan of Mississippi; LaPlace (LA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health, Dental, Vision

Life Insurance

401(k) Matching

Paid Time Off

Paid Holidays

Annual Raises and Bonuses

Monthly Incentive and Ref Bonuses

Job summary

Tower Loan is seeking a Customer Service Representative (CSR) to deliver outstanding service, build relationships, and help customers find suitable financial solutions. The role focuses on processing payments, promoting products, and supporting branch operations in a fast-paced, people-centered environment.

The position is on-site with a Monday–Friday schedule and potential overtime. Tower Loan offers comprehensive benefits and opportunities for growth within a long-standing consumer finance

Qualifications

• High School Diploma or GED required.
• Must have a valid driver's license and reliable vehicle.
• Preferred: Cash Handling, Sales, or Customer Service experience.

Responsibilities

• Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions.
• Receive and process payments in customer accounts.
• Market to current, former, and potential customers to drive loan production.
• Maintain and secure cash drawers and accounting activities, including but not limited to balancing and preparing deposits accurately.
• Execute office administrative activities, including checking branch mail, filing, purchasing office supplies, etc.
• Process loan applications and collect payments due.
• Perform all other duties as assigned.

Skills

Cash Handling

Sales

Customer Service

Education

High School Diploma or GED

Job description

Tower Loan is seeking a Customer Service Representative (CSR) to deliver outstanding service, build relationships, and help customers find suitable financial solutions. The role focuses on processing payments, promoting products, and supporting branch operations in a fast-paced, people-centered environment.

The position is on-site with a Monday–Friday schedule and potential overtime. Tower Loan offers comprehensive benefits and opportunities for growth within a long-standing consumer finance