Customer Service & Loan Solutions Specialist

Tower Loan; Lake Charles (LA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health and Well-Being Options

401(k) Match

Paid Time Off

Paid Holidays

Annual raises and bonuses

Monthly Incentive

Charitable Campaigns

Job summary

Tower Loan is hiring a Customer Service Representative (CSR) in Lake Charles, LA. This full-time, on-site role focuses on providing outstanding service, building relationships, and promoting suitable loan products to customers.

The CSR will handle payments, assist with loan applications, and support branch administration while maintaining a welcoming, professional environment for clients and teammates. Benefits accompany a performance-based incentive structure.

Qualifications

• High School Diploma or GED required.
• Valid driver’s license and reliable vehicle preferred.
• Cash handling or sales experience a plus.

Responsibilities

• Cultivate strong customer relationships by offering excellent service and promoting financial solutions.
• Receive and process payments in customer accounts.
• Market to current, former, and potential customers to drive loan production.
• Maintain and secure cash drawers and accounting activities, including deposits.
• Perform office administrative tasks such as mail, filing, and supplies.

Skills

Customer Service

Cash Handling

Sales

Education

High School Diploma or GED

Job description

Tower Loan is hiring a Customer Service Representative (CSR) in Lake Charles, LA. This full-time, on-site role focuses on providing outstanding service, building relationships, and promoting suitable loan products to customers.

The CSR will handle payments, assist with loan applications, and support branch administration while maintaining a welcoming, professional environment for clients and teammates. Benefits accompany a performance-based incentive structure.