Customer Service & Loan Solutions Specialist

Tower Loan; Natchitoches (LA); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health and Well-Being Options

401(k) Match

Paid Time Off

Paid Holidays

Annual Raises and Bonuses

Monthly Incentive

Employee Referral Bonuses

Charitable Campaigns

Job summary

Tower Loan is seeking a full-time Customer Service Representative to work on-site in Louisiana. You will deliver exceptional service, build relationships, promote financial solutions, and support loan production while maintaining accurate cash handling and deposits.

This role offers a Monday–Friday schedule, competitive pay, performance-based incentives, and an extensive benefits package including medical, dental, vision, 401(k) match, PTO, paid holidays, annual raises, and monthly incentives.

Qualifications

• High School Diploma or GED required.
• Must have a valid driver’s license and reliable vehicle.
• Preferred cash handling, sales, or customer service experience.

Responsibilities

• Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions.
• Receive and process payments in customer accounts.
• Market to current, former, and potential customers to drive loan production.
• Maintain and secure cash drawers and accounting activities, including balancing deposits.
• Execute office administrative activities, including checking branch mail and filing.
• Process loan applications and collect payments due.
• Perform all other duties as assigned.

Skills

Customer service

Cash handling

Sales

Relationship building

Education

High School Diploma or GED

Job description

Tower Loan is seeking a full-time Customer Service Representative to work on-site in Louisiana. You will deliver exceptional service, build relationships, promote financial solutions, and support loan production while maintaining accurate cash handling and deposits.

This role offers a Monday–Friday schedule, competitive pay, performance-based incentives, and an extensive benefits package including medical, dental, vision, 401(k) match, PTO, paid holidays, annual raises, and monthly incentives.