Customer Service & Loan Solutions Specialist

Tower Loan; Hattiesburg (MS); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k) match

Performance incentives

Job summary

Tower Loan is seeking a dedicated Customer Service Representative to join our on-site team in a fast-paced, customer-focused environment. You will help customers find the right financial solutions, process payments, and support branch operations.

Ideal candidates have a High School Diploma or GED and experience in cash handling, sales, or customer service. The role features a 8:30 AM–5:30 PM schedule, Monday–Friday, with occasional extended hours including Saturdays.

Qualifications

• High School Diploma or GED required.
• Preferred experience in cash handling, sales, or customer service.

Responsibilities

• Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions.
• Receive and process payments in customer accounts.
• Market to current, former, and potential customers to drive loan production.
• Maintain and secure cash drawers and accounting activities, including balancing deposits.
• Execute office administrative activities such as checking branch mail, filing, and purchasing supplies.
• Process loan applications and collect payments due.

Skills

Customer service

Cash handling

Sales

Education

High School Diploma or GED

Job description

Tower Loan is seeking a dedicated Customer Service Representative to join our on-site team in a fast-paced, customer-focused environment. You will help customers find the right financial solutions, process payments, and support branch operations.

Ideal candidates have a High School Diploma or GED and experience in cash handling, sales, or customer service. The role features a 8:30 AM–5:30 PM schedule, Monday–Friday, with occasional extended hours including Saturdays.