Customer Service & Loan Solutions Specialist

Tower Loan; Harlingen (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health and Well-Being Options (Medical

Dental

Vision

Employee Assistance Program

Life Insurance

401(k) Match (Up to 3%)

Paid Time Off (16 days per year)

Paid Holidays

Annual Raises and Bonuses

Monthly Incentives

Employee Referral Bonuses

Charitable Campaigns

Job summary

Tower Loan is hiring Customer Service Representatives to be at the heart of our business. This full-time CSR role focuses on delivering exceptional customer service, processing payments, and driving loan production in a fast-paced, people-focused environment.

Join a company with comprehensive training, benefits, and opportunities for growth into leadership roles. On-site location in Texas, with a Monday–Friday schedule and possible extended hours.

Qualifications

• High School Diploma or GED required.
• Customer service experience preferred.
• Cash handling or sales experience is a plus.

Responsibilities

• Cultivate strong customer relationships by offering excellent service and promoting financial solutions.
• Receive and process payments in customer accounts.
• Market to current, former, and potential customers to drive loan production.
• Maintain and secure cash drawers and accounting activities, including deposits.
• Execute office administrative activities such as mail, filing, and purchasing supplies.
• Process loan applications and collect payments due.
• Perform other duties as assigned.

Skills

Customer Service

Cash Handling

Sales

Communication

Education

High School Diploma or GED

Job description

Tower Loan is hiring Customer Service Representatives to be at the heart of our business. This full-time CSR role focuses on delivering exceptional customer service, processing payments, and driving loan production in a fast-paced, people-focused environment.

Join a company with comprehensive training, benefits, and opportunities for growth into leadership roles. On-site location in Texas, with a Monday–Friday schedule and possible extended hours.