Paint Store Customer Experience Lead

Default Brand; Modesto (CA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Vacation & holidays

Paid sick time

401K with match

Job summary

The Dunn-Edwards Customer Service Lead role supports store management in delivering a distinctive shopping experience and smooth operations. This position requires modeling outstanding customer service, guiding staff during shifts, and ensuring floor stock and merchandising align with planograms.

Responsibilities include handling customer inquiries, processing orders via POS, and upholding Dunn-Edwards standards. A high school diploma is required; driving is a plus.

Qualifications

• Four-year level of high school education or GED required.
• Experience in customer service and retail sales preferred.
• Ability to supervise and support shifts when needed.

Responsibilities

• Assist store management to deliver fast, reliable service and a distinctive shopping experience.
• Interact with customers by phone and in person; process transactions at POS.
• Allocate staff and resources; maintain stock and organize floor areas.
• Uphold safety standards and apply company policies during shifts.
• Support color-related customer questions and tinting guidance as needed.

Skills

Customer service

Sales skills

Staff coordination

Communication

Bilingual (EN/ES)

Education

High School diploma or GED

Tools

POS system

Basic computer skills

Job description

The Dunn-Edwards Customer Service Lead role supports store management in delivering a distinctive shopping experience and smooth operations. This position requires modeling outstanding customer service, guiding staff during shifts, and ensuring floor stock and merchandising align with planograms.

Responsibilities include handling customer inquiries, processing orders via POS, and upholding Dunn-Edwards standards. A high school diploma is required; driving is a plus.