Customer Experience Lead - Store Operations & Service

Default Brand; Rosemead (CA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Vacation and holiday pay

Paid sick time

401K program including company match

Job summary

Dunn-Edwards is seeking a Customer Service Lead to assist the store management team and ensure a distinctive shopping experience. This role involves modeling exceptional customer service, overseeing staff during shifts, and taking full store-operations responsibility when managers are unavailable.

Responsibilities include processing orders, maintaining stock, and delivering fast, reliable service. The CSL will learn about products through Dunn-Edwards Learning Network and pursue certifications

Qualifications

• Four years of High School with diploma or GED equivalent is required.
• Previous shift supervisory experience is a plus.
• Bilingual is a plus.

Responsibilities

• Model outstanding customer service and selling skills.
• Allocate staff and resources to keep the sales floor stocked and organized.
• Interact with customers via phone and in-person to offer expert advice and complete transactions.
• Uphold the Dunn-Edwards store vision of fast and reliable service.
• Assist store management and take full store operations responsibility in the absence of Store Manager.

Skills

Customer service

Leadership

Communication

Sales

Staff allocation

Problem solving

Education

High School diploma or GED

Tools

Point-of-Sale system

Basic computer skills

Job description

Dunn-Edwards is seeking a Customer Service Lead to assist the store management team and ensure a distinctive shopping experience. This role involves modeling exceptional customer service, overseeing staff during shifts, and taking full store-operations responsibility when managers are unavailable.

Responsibilities include processing orders, maintaining stock, and delivering fast, reliable service. The CSL will learn about products through Dunn-Edwards Learning Network and pursue certifications