Customer Service Lead & Shift Supervisor

Dunn Edwards Paints; Phoenix (AZ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Vacation and holiday pay

Paid sick time

401K with company match

Job summary

Dunn-Edwards is seeking a Customer Service Lead to support store management and ensure a distinctive shopping experience for guests. You will assist with store operations during shifts, coach staff, and help customers with expert painting advice.

This role emphasizes service quality, product knowledge, and smooth store execution. Responsibilities include handling orders through multiple channels, maintaining merchandising standards, and upholding safety and regulatory guidelines.

Qualifications

• Ability to read and interpret procedures and safety guidelines.
• Ability to write routine reports and maintain documentation.
• Proficient in basic computer and POS operations.

Responsibilities

• Engage customers with questions, offer options and advice for their painting project.
• Process orders and payments via POS and other channels.
• Stock, merchandise, and organize sales floor and stock areas.
• Supervise shift in absence of Store Manager; direct store associates.

Skills

Customer service

Communication

Sales techniques

Team coordination

Education

High school diploma or GED

Job description

Dunn-Edwards is seeking a Customer Service Lead to support store management and ensure a distinctive shopping experience for guests. You will assist with store operations during shifts, coach staff, and help customers with expert painting advice.

This role emphasizes service quality, product knowledge, and smooth store execution. Responsibilities include handling orders through multiple channels, maintaining merchandising standards, and upholding safety and regulatory guidelines.