Customer Service Lead & Shift Supervisor - Paint

Default Brand; San Bernardino (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Vacation and holiday pay

Paid sick time

401K program including company match

Job summary

Dunn-Edwards is seeking a Customer Service Lead in California to support store management by delivering outstanding service and guiding and supervising shift staff. You will handle customer inquiries, advise on projects, and ensure smooth daily operations.

Responsibilities include directing tasks, coordinating inventory and merchandising, and maintaining brand standards across all interactions. Previous supervisory experience and bilingual ability are a plus for this role.

Qualifications

• High school diploma or GED required; supervisory experience a plus.
• Ability to communicate clearly, both written and verbal; bilingual a plus.
• Comfort with basic computer and POS systems for transactions.

Responsibilities

• Make connections with customers, offer options and advice on needs.
• Ensure product delivery meets Dunn-Edwards quality/service expectations.
• Act as a positive extension of the Dunn-Edwards brand.
• Take customer orders via email, phone or in person and process through POS.
• Support safety/compliance and assist with store management tasks.
• Utilize basic computer skills for store procedures.
• Clean and maintain store and equipment; manage inventory levels.
• Communicate clearly in writing and verbally; stock per planogram.
• Uphold core competencies: Accountability, Attention to Detail, Customer Focus, Decision Making, People Development.

Skills

Customer service

Sales

Communication

Teamwork

Education

High School diploma or GED

Tools

POS system

Job description

Dunn-Edwards is seeking a Customer Service Lead in California to support store management by delivering outstanding service and guiding and supervising shift staff. You will handle customer inquiries, advise on projects, and ensure smooth daily operations.

Responsibilities include directing tasks, coordinating inventory and merchandising, and maintaining brand standards across all interactions. Previous supervisory experience and bilingual ability are a plus for this role.