Customer Service Lead — Paint Store Leadership

Dunn Edwards Paints; San Diego (CA); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Vacation and holiday pay

Paid sick time

401K program including company match

Job summary

Dunn-Edwards is seeking a Customer Service Lead to assist the store management team and run operations during shifts. This role emphasizes customer service excellence, staff coordination, and ensuring timely product delivery while maintaining store standards.

The position involves guiding customers, processing transactions, supporting safety standards, and participating in ongoing product knowledge training through Dunn-Edwards Learning Network.

Qualifications

• Four years of High School with diploma or GED equivalent is required.
• Previous experience in a shift supervisory role is a plus.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; bilingual is a plus.

Responsibilities

• Making a connection with customers, asking questions about their project, then giving options and advice on meeting those needs.
• Ensure delivery of product as needed meets both Dunn-Edwards’ and customers’ quality and service expectations.
• Conduct self in professional manner - always acting as a positive extension of the Dunn-Edwards brand.
• Efficiently take customer orders through various methods (email, phone, in-person) and process through point-of-sale.
• Adheres to and assists Store Management team with compliance to company safety and regulatory standards at all times.

Skills

Customer service

Leadership

Communication

Cash handling

Education

High school diploma or GED

Tools

Point-of-Sale system

Job description

Dunn-Edwards is seeking a Customer Service Lead to assist the store management team and run operations during shifts. This role emphasizes customer service excellence, staff coordination, and ensuring timely product delivery while maintaining store standards.

The position involves guiding customers, processing transactions, supporting safety standards, and participating in ongoing product knowledge training through Dunn-Edwards Learning Network.