Customer Service Lead (Retail) - 4-Day Week Option

Wawa; Mill Hall (Clinton County); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental health benefits

ESOP

401(k) matching

Education assistance

Store discounts

Paid time off

Paid parental leave

Wellness programs

Job summary

Wawa is seeking a Customer Service Supervisor who leads store operations with a focus on delivering outstanding customer service, boosting sales, and maintaining a safe, well-stocked environment.

You will collaborate with leadership to meet goals, train associates, and ensure adherence to service programs and store technology. The role emphasizes coaching, performance, and customer-centric execution.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends and holidays.
• Supervisory experience, ideally in retail or food service, is a plus.
• Strong customer service, relationship-building, and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Skills

Customer service

Leadership

Communication

Team motivation

Education

High School Diploma or GED

Job description

Wawa is seeking a Customer Service Supervisor who leads store operations with a focus on delivering outstanding customer service, boosting sales, and maintaining a safe, well-stocked environment.

You will collaborate with leadership to meet goals, train associates, and ensure adherence to service programs and store technology. The role emphasizes coaching, performance, and customer-centric execution.