Customer Service Lead: Process Improvement & Coaching

Genuine Parts; Birmingham (AL); On-site; USD 55,000 - 75,000; Full time

Job summary

Motion Industries in Birmingham, AL seeks a Customer Service Supervisor to lead daily planning and task allocation for the Customer Service Representatives. You will coach staff, monitor metrics and drive process improvements while coordinating with Purchasing, AR, Outside Sales, and Operations to achieve division goals.

The role requires a bachelor's degree and 3–5 years of related supervisory experience, with strong leadership and analytical skills, and a focus on quality and customer

Qualifications

• Bachelor's degree required with 3–5 years of supervisory experience.
• Strong leadership and coaching abilities to guide a team.
• Excellent communication and interpersonal skills.
• Proven analytical and problem-solving capabilities.

Responsibilities

• Oversee daily planning and tasks of Customer Service Representatives.
• Monitor performance metrics and provide feedback to staff.
• Identify training needs and conduct procedures training.
• Coordinate with internal departments to meet division goals.
• Ensure ISO/quality guidelines are followed and daily reports are managed.
• Assist and guide reps; handle inquiries, orders, and pricing approvals.

Skills

Leadership

People Mgmt

Communication

Analytical thinking

Problem solving

Education

Bachelor's degree

Job description

Motion Industries in Birmingham, AL seeks a Customer Service Supervisor to lead daily planning and task allocation for the Customer Service Representatives. You will coach staff, monitor metrics and drive process improvements while coordinating with Purchasing, AR, Outside Sales, and Operations to achieve division goals.

The role requires a bachelor's degree and 3–5 years of related supervisory experience, with strong leadership and analytical skills, and a focus on quality and customer