Customer Service Supervisor: Lead & Elevate CS Ops

Motion Industries (MOT); Birmingham (AL); On-site; USD 55,000 - 75,000; Full time

Job summary

Motion Industries seeks a Customer Service Supervisor to oversee daily activities of the Customer Service team in Birmingham, AL. The role manages workload, delivers coaching, and drives continuous improvement across departments, aligning with ISO quality standards.

Responsibilities include monitoring metrics, coaching staff, coordinating with Purchasing and AR, and expediting orders and quotes while maintaining strong customer communication.

Qualifications

• Bachelor's degree typically required.
• 3–5 years of related experience desired.
• Strong leadership and communication skills expected.

Responsibilities

• Monitor and evaluate performance metrics.
• Coach employees to detect variations and improve quality and productivity.
• Identify training needs and conduct training on procedures and guidelines.
• Coordinate with Purchasing, Accounts Receivable, Outside Sales and operations.
• Improve department processes and facilitate change with lean methodologies.
• Provide guidance to Customer Service Representatives and Account Representatives.
• Expedite orders/quotes and update customers.
• Ensure adherence to ISO/quality guidelines.
• Perform Customer Service Rep duties when needed.

Skills

Leadership

Communication

People management

Analytical thinking

Financial acumen

Attention to detail

Customer relations

Problem solving

Coaching

Education

Bachelor's degree

Tools

Lean tools

Job description

Motion Industries seeks a Customer Service Supervisor to oversee daily activities of the Customer Service team in Birmingham, AL. The role manages workload, delivers coaching, and drives continuous improvement across departments, aligning with ISO quality standards.

Responsibilities include monitoring metrics, coaching staff, coordinating with Purchasing and AR, and expediting orders and quotes while maintaining strong customer communication.