Customer Service Lead

Serenity Mental Health Centers; Phoenix (AZ); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Excellent Benefits

401(k) plan

Paid Time Off

Competitive pay

Job summary

Serenity Mental Health Centers in Phoenix, AZ seeks a Customer Service Lead to guide individuals on their personal journeys. You’ll provide clear options, support progress, and model a culture of trust and outstanding service for your team.

The role requires 3+ years in customer service (ideally in leadership), strong communication and emotional intelligence, and the ability to stay calm under pressure in a fast-paced setting such as hospitality, caregiving, or call centers.

Qualifications

• High School Diploma or GED required.
• 3+ years of full-time customer service experience, preferably in leadership roles.
• Leadership experience or a natural ability to guide and motivate others.
• Excellent communication, problem-solving and emotional intelligence skills.
• Ability to remain calm and effective under pressure.
• Experience in fast-paced, people-focused roles such as hospitality, call centers, coaching, caregiving or tutoring is a strong plus.

Responsibilities

• Build strong, supportive relationships with individuals beginning their journey.
• Educate and guide them to take the next steps toward their goals.
• Address concerns with patience and confidence, ensuring progress.
• Model excellent service and communication for your team.
• Be adaptable and step into other roles when needed to support the team.

Skills

Customer service leadership

Communication

Emotional intelligence

Problem solving

Calm under pressure

Coaching

Mentoring

Education

High School Diploma or GED

Job description

Ready to Lead with Heart? Bring Your Customer Service Experience to a Purpose-Driven Team.

At Serenity,we’rebuilding high-impact teams and transforming the way people experience well-being.

You Know How to Serve.We’llTeach You How to Guide.

We’renot looking for industry-specificexperience—we’relooking for impactful, service-minded leaders who can connect, inspire, and guide others. Ifyou’redriven to help people andskilledat having meaningful conversations,we’llprovide the training and support you need.

The Role: Customer Service Lead

As a Customer Service Lead,you’llhelp individuals take meaningful steps forward on their personal journeys.You’llprovide guidance, ensure they understand their options, and support them throughout the process.You’llalso lead by example, fostering a culture of trust and exceptional service within your team.

Ifyou'reready to take your customer service leadership to a mission-driven role, this is your opportunity.

WhatYou’llDo

Build strong, supportive relationships with individuals beginning their journey

Educate and guide them to take the next steps toward their goals

Addressconcerns withpatience and confidence, ensuring progress

Model excellent service and communication for your team

Be adaptable and step into other roles when needed to support the team

What You Need

High School Diploma or GED

3+ years of full-time customer service experience (ideally in leadership roles)

Leadership experience or a natural ability to guide and motivate others

Excellent communication, problem-solving, and emotional intelligence skills

Ability to remain calm and effective under pressure

Experience in fast-paced, people-focused roles such as hospitality, call centers, coaching, caregiving, or tutoring is a strong plus

WhyYou’llLove Working Here

Fulfillment– Make a real impact by helping others achieve their goals

Career Growth– We promote from within and offer plenty of room to advance

Competitive Pay

Excellent Benefits– 90% coverage for medical, dental, and vision

401(k)– Invest in your future with us

Paid Time Off– 10 PTO days (15 after your first year) + 10 paid holidays for rest and renewal

Who We Are
Weuseadvanced technology to improve well-being and offer hope when traditional approacheshaven’tworked. Ourpeople-firstphilosophy drives meaningful results, andwe’rechanging lives every day.

We are an Equal Opportunity Employer. Ifyou’requalified, we want you on our team. This position is contingent upon successful completion of a background check and drug screening upon hire.

Serenity Mental Health Centers provide compassionate, innovative mental health care through personalized treatments to enhance emotional well-being and support recovery for individuals.

Mental Health Care Medical Practices Hospitals and Health Care

Company size 51–200 employees

Momentum

Team growth

6% in 12 mo

17 employees on LinkedIn

Sep 22 May 26

Footprint

Where they work