Customer Service Lead — Grow, Coach & Elevate Front-End

Seed to Table; Naples (FL); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Employee Discounts

Career Growth

Community & Culture

Work-Life Balance

Referral Rewards

Job summary

Seed to Table in Naples, FL is seeking a Customer Service Lead to drive exceptional front-end operations and coach a team of associates. You will be a role model for service excellence and problem-solving in a busy retail environment.

You will support management, uphold standards, and nurture a positive, high-energy customer service culture. Flexible scheduling, including weekends and holidays, is required.

Qualifications

• Experience in customer service or retail required.
• Strong communication and interpersonal skills.
• Ability to remain calm in fast-paced environments.
• Bilingual English/Spanish a plus.
• Legal authorization to work in the United States.

Responsibilities

• Lead by example in delivering outstanding customer service.
• Serve as a first point of support for associates with customer questions or escalations.
• Assist in resolving customer concerns in a professional and positive manner.
• Support daily front-end operations to ensure smooth customer flow.
• Help maintain service standards, cleanliness, and organization in the department.
• Coach and support team members to improve customer interactions and service skills.
• Communicate operational needs or concerns to management.
• Assist with training new team members on customer service standards and procedures.
• Help promote teamwork, morale, and a positive work environment.
• Step in as needed to support coverage during busy periods.
• Provide guidance and on-the-spot support to associates.
• Help reinforce company policies and service expectations.

Skills

Customer service

Retail experience

Leadership

Communication

Tools

POS System

Job description

Seed to Table in Naples, FL is seeking a Customer Service Lead to drive exceptional front-end operations and coach a team of associates. You will be a role model for service excellence and problem-solving in a busy retail environment.

You will support management, uphold standards, and nurture a positive, high-energy customer service culture. Flexible scheduling, including weekends and holidays, is required.