Store Service Lead - Front-End and Team Growth

Sprouts Healthy Communities Foundation; Daly City (CA); On-site; USD 32,000 - 51,000; Full time

Benefits offered by this job

Competitive pay

Sick time plan

Vacation accrual plan

15% employee discount

Job summary

Sprouts Farmers Market is seeking a Service Manager to lead front-end operations and drive exceptional customer service in a fast-paced store environment. You will oversee scheduling, staff training, and employee development while coordinating with store leadership to achieve sales and labor goals.

The role requires strong leadership, communication, and problem-solving skills, with a focus on customer advocacy and team engagement.

Qualifications

• High school diploma or equivalent; degree in business-related field preferred.
• Proven leadership experience managing store operations and staff.
• Strong communication, problem-solving, and customer service skills.

Responsibilities

• Lead front-end operations and ensure department records and cash handling comply with policies.
• Proactively prepare work schedules, train team members, and develop staff.
• Recruit hourly team members and build candidate pipelines with regional support.
• Foster a positive store culture, recognize employees, and manage performance appraisals.
• Ensure customer satisfaction by training staff to provide superior service throughout the store.

Skills

Leadership

Customer service

Scheduling

Team training

Hiring

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Sprouts Farmers Market is seeking a Service Manager to lead front-end operations and drive exceptional customer service in a fast-paced store environment. You will oversee scheduling, staff training, and employee development while coordinating with store leadership to achieve sales and labor goals.

The role requires strong leadership, communication, and problem-solving skills, with a focus on customer advocacy and team engagement.