Customer Service Lead Cashier

Seed to Table; Naples (FL); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Employee Discounts

Career Growth

Community & Culture

Work-Life Balance

Referral Rewards

Job summary

Seed to Table in Naples, FL is seeking a Customer Service Lead to drive exceptional front-end operations and coach a team of associates. You will be a role model for service excellence and problem-solving in a busy retail environment.

You will support management, uphold standards, and nurture a positive, high-energy customer service culture. Flexible scheduling, including weekends and holidays, is required.

Qualifications

• Experience in customer service or retail required.
• Strong communication and interpersonal skills.
• Ability to remain calm in fast-paced environments.
• Bilingual English/Spanish a plus.
• Legal authorization to work in the United States.

Responsibilities

• Lead by example in delivering outstanding customer service.
• Serve as a first point of support for associates with customer questions or escalations.
• Assist in resolving customer concerns in a professional and positive manner.
• Support daily front-end operations to ensure smooth customer flow.
• Help maintain service standards, cleanliness, and organization in the department.
• Coach and support team members to improve customer interactions and service skills.
• Communicate operational needs or concerns to management.
• Assist with training new team members on customer service standards and procedures.
• Help promote teamwork, morale, and a positive work environment.
• Step in as needed to support coverage during busy periods.
• Provide guidance and on-the-spot support to associates.
• Help reinforce company policies and service expectations.

Skills

Customer service

Retail experience

Leadership

Communication

Tools

POS System

Job description

Description

“There are no strangers here, only friends we have yet to meet.” — Frank Oakes —

Why Join Us?

• Career Growth: Start as an apprentice and grow into a skilled! Your growth is our mission!
• Employee Discounts: Enjoy discounts on our delicious organic food—both dining and groceries.
• Community & Culture: Be part of a positive and supportive Family that values diversity and growth.
• Work-Life Balance: We offer paid vacation time to help you relax and recharge.
• Referral Rewards: Bring your talented friends along and earn rewards for helping us grow!

Job Summary:

The Customer Service Lead plays a key role in supporting daily front-end operations by leading by example and helping ensure exceptional customer experiences. This position serves as a go-to resource for team members, assisting with problem-solving, customer concerns, and maintaining smooth service flow. The Lead supports management by reinforcing standards, coaching associates, and helping drive a positive, high-energy customer service culture.

Requirements

Essential Job Functions:

• Lead by example in delivering outstanding customer service.
• Serve as a first point of support for associates with customer questions or escalations.
• Assist in resolving customer concerns in a professional and positive manner.
• Support daily front-end operations to ensure smooth customer flow.
• Help maintain service standards, cleanliness, and organization in the department.
• Coach and support team members to improve customer interactions and service skills.
• Communicate operational needs or concerns to management.
• Assist with training new team members on customer service standards and procedures.
• Help promote teamwork, morale, and a positive work environment.
• Step in as needed to support coverage during busy periods.
• Provide guidance and on-the-spot support to associates.
• Help reinforce company policies and service expectations.
• Encourage accountability while maintaining a supportive team culture.

Qualifications:

• Previous customer service or retail experience required.
• Strong communication and interpersonal skills.
• Ability to remain calm in fast-paced environments.
• Positive attitude with a solution-oriented mindset
• Ability to lead without formal authority.
• Flexible schedule, including weekends, nights and holidays
• Must be 18 years or older.
• 1–2 years of cashier or customer service experience (preferred).
• Previous leadership or supervisory experience a plus
• Strong math and accurate cash-handling skills
• Ability to handle customer complaints calmly and professionally.
• Non-slip shoes are required for safety (not provided).
• Bilingual (English/Spanish) a plus.
• Legal authorization to work in the United States.
• Reliable transportation is a must

Physical Requirements:

• While performing the duties of the job, the associate is regularly required to stand and/or walk for the duration of a scheduled shift.
• The associate is frequently required to bend, twist, reach, push and pull.
• The associate must regularly lift and/or move objects up to 25 lbs., and occasionally lift and/or move objects up to 50 lbs.
• The associate must be able to work with a wide variety of fresh, dried and/or processed products, spices and powdered substances without negative allergic consequences
• Clear vision and hearing to ensure safety, accuracy, and effective communication
• Ability to climb step stools or ladders as needed

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Equal Opportunity Statement

• Seed to Table is an equal opportunity employer, welcoming candidates from all backgrounds. Join us and be part of our family!