Customer Service Lead & Front-End Trainer

Winners Merchants International, L.P.; United States; On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) matching contributions

Cell phone discounts

Pet & legal insurance

Job summary

TJ Maxx, part of TJX Companies, is seeking a front-end leader to promote excellent customer service and mentor Associates in loyalty programs. You will manage registers, optimize POS coverage, and ensure store standards while upholding labor laws and safety guidelines.

The role requires at least 1 year in retail and 6 months of leadership, with flexible schedules including nights and weekends. Benefits and a competitive hourly pay are provided.

Qualifications

• 1 year retail experience.
• 6 months of leadership experience.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Trains and mentors Associates on front-end principles.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.

Skills

Retail leadership

Customer service

Merchandising

Communication

Teamwork

Training

Job description

TJ Maxx, part of TJX Companies, is seeking a front-end leader to promote excellent customer service and mentor Associates in loyalty programs. You will manage registers, optimize POS coverage, and ensure store standards while upholding labor laws and safety guidelines.

The role requires at least 1 year in retail and 6 months of leadership, with flexible schedules including nights and weekends. Benefits and a competitive hourly pay are provided.