Customer Service Lead — 4-Day Week Option

Wawa, Inc.; Upper Township (NJ); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental health benefits

ESOP (Employee Stock Ownership Plan)

401(k) + matching

Education Assistance

Store discounts

Paid time off

Paid parental leave

Job summary

Wawa, Inc. in New Jersey seeks a Customer Service Supervisor to lead store operations, deliver outstanding service, and help boost sales while keeping the store safe, staffed, and organized.

You will work side by side with peer supervisors and store leaders to elevate customer experience, train Associates, and ensure smooth daily performance across shifts. This role offers a 4-day workweek option and hourly compensation ranging from $22 to $29.70, with a $2 shift differential for overnight hours.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends and holidays.
• Supervisory experience, ideally in retail or food service environments.
• Strong customer service, relationship-building, and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Skills

Supervisory experience

Customer service

Leadership

Communication skills

Education

High School Diploma or GED

Tools

POS systems

Job description

Wawa, Inc. in New Jersey seeks a Customer Service Supervisor to lead store operations, deliver outstanding service, and help boost sales while keeping the store safe, staffed, and organized.

You will work side by side with peer supervisors and store leaders to elevate customer experience, train Associates, and ensure smooth daily performance across shifts. This role offers a 4-day workweek option and hourly compensation ranging from $22 to $29.70, with a $2 shift differential for overnight hours.