Customer Service & Invoicing Specialist

Grupo Cosentino; Canton (MA); Presencial; USD 32.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid time off

Descripción de la vacante

Cosentino is seeking a Customer Service Representative in Canton, MA to act as the main liaison between customers and the company, handling inquiries on pricing, inventory, delivery schedules, order confirmations and invoicing.

You will develop and maintain customer relationships, process orders, provide lead times and stock information, create invoices and manage returns, and support the sales team with sample shipments and stock checks.

Formación

• 3+ years of experience in Customer Service.
• 2+ years of invoicing and order entry.
• Customer Service experience in construction, manufacturing, distribution or related industry experience

Responsabilidades

• Develop and maintain customer relationships by handling operative responsibilities.
• Processing, monitoring, and following up on customer purchasing orders.
• Ensuring effective service and administrative support to customers by providing material delivery information and following up on the order status, informing actively customers and sales team in case of discrepancies.
• Providing information to customers about material lead times, product availability, and pricing through efficient, prompt, and friendly communication with the aim of maintaining excellent customer service.
• Creation of invoices and corrections, if necessary, as well as returns of material.
• Scheduling visits to the showroom, leading material views & reservation of specific material.
• Solving customer issues from order to delivery and maintaining customer account receivables.
• Providing customer support over the phone, face-to-face, and via email.
• Performing analysis in SAP as requested by General Manager, Operations Manager or the sales/promotion force.
• Managing and maintaining the showroom; this includes ordering and stocking supplies needed, maintaining equipment, and placing marketing materials.
• Logging attending to daily visitors and events, recording each visitor/event into SalesForce.
• Support the sales team by, preparing sample shipments for customers and end-users, checking stock of materials when requested, as well as highlighting any possible stock issues that may arise to help them achieve and exceed sales targets.
• Other tasks upon request of the manager.

Conocimientos

Customer service

Multitasking

Interpersonal skills

Educación

High School Diploma

Herramientas

Outlook

Excel

Word

SAP/ERP

Descripción del empleo

Cosentino is seeking a Customer Service Representative in Canton, MA to act as the main liaison between customers and the company, handling inquiries on pricing, inventory, delivery schedules, order confirmations and invoicing.

You will develop and maintain customer relationships, process orders, provide lead times and stock information, create invoices and manage returns, and support the sales team with sample shipments and stock checks.