Customer Service Lead - Invoicing, SAP & Showroom

Cosentino; Savannah (GA); Presencial; USD 26.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid time off

Descripción de la vacante

Cosentino is seeking a Customer Service Representative in Rincon, GA. You will act as the liaison between customers and the company, handling inquiries about pricing, products, inventory, delivery schedules, orders and invoicing.

You will manage showroom activities, provide order status updates, process invoices and returns, and support sales with sample shipments and stock checks in a fast-paced, multinational environment.

Formación

• 3+ years of experience in Customer Service.
• 2+ years of experience with invoicing and order entry.
• Customer Service experience in construction, manufacturing, distribution or related industry experience.

Responsabilidades

• Develop and maintain customer relationships by handling operative responsibilities.
• Process, monitor, and follow up on customer purchasing orders.
• Provide information on lead times, product availability, and pricing to customers and sales team.
• Create invoices/corrections and handle returns of material.
• Schedule showroom visits and lead material views and reservations.
• Resolve customer issues from order to delivery and maintain receivables.
• Support customers via phone, in person, and email; perform SAP analysis as requested.
• Maintain showroom, stock, and marketing materials; log visitors/events in Salesforce.
• Assist sales team with sample shipments and stock checks; flag stock issues.
• Perform other duties as assigned by management.

Conocimientos

Customer service

Multi-tasking

Interpersonal skills

Educación

High School Diploma/GED

Herramientas

Outlook

Excel

Word

SAP/ERP

Descripción del empleo

Cosentino is seeking a Customer Service Representative in Rincon, GA. You will act as the liaison between customers and the company, handling inquiries about pricing, products, inventory, delivery schedules, orders and invoicing.

You will manage showroom activities, provide order status updates, process invoices and returns, and support sales with sample shipments and stock checks in a fast-paced, multinational environment.