Customer Service Rep

Talentify; Canton (MS); On-site; USD 19,000 - 28,000; Full time

Job summary

Talentify in Canton, United States, is seeking a Customer Service Rep to join our vibrant team. You will greet customers, process orders, handle cash, and resolve inquiries with a positive, professional attitude.

The role requires strong communication, accuracy, and multitasking in a fast-paced retail environment, with training provided to build product knowledge and policies. Flexibility for evenings and weekends is expected.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service orientation with a friendly demeanor.
• Basic math skills and ability to handle cash transactions accurately.
• Proficiency in data entry and order processing using computer systems.
• Ability to multitask and stay organized in a fast-paced environment.
• Problem-solving skills to address customer concerns effectively.
• Patience and ability to maintain composure under pressure.
• Detail-oriented approach to ensure order accuracy.
• Flexibility to work various shifts, including evenings and weekends.

Responsibilities

• Greet customers warmly and address their needs with enthusiasm and empathy.
• Process customer orders accurately and efficiently using our computer system.
• Handle monetary transactions and make correct change when necessary.
• Respond to customer inquiries and resolve issues in a timely, professional manner.
• Maintain a clean and organized work area.
• Collaborate with team members to ensure smooth operations during busy periods.
• Stay up-to-date with product knowledge and company policies.
• Assist with inventory management and restocking as needed.
• Provide feedback to management on customer trends and suggestions for improvement.

Skills

Verbal communication

Written communication

Customer service orientation

Cash handling

Data entry

Order processing

Multitasking

Problem solving

Attention to detail

Teamwork

Willingness to train

Job description

Job Description

We're excited to welcome a Customer Service Rep to join our dynamic team in Canton, United States! As the face of our company, you'll play a crucial role in ensuring customer satisfaction through friendly, efficient, and professional service.

• Greet customers warmly and address their needs with enthusiasm and empathy
• Process customer orders accurately and efficiently using our computer system
• Handle monetary transactions and make correct change when necessary
• Respond to customer inquiries and resolve issues in a timely, professional manner
• Maintain a clean and organized work area
• Collaborate with team members to ensure smooth operations during busy periods
• Stay up-to-date with product knowledge and company policies
• Assist with inventory management and restocking as needed
• Provide feedback to management on customer trends and suggestions for improvement

Qualifications

• Excellent verbal and written communication skills
• Strong customer service orientation with a friendly and enthusiastic demeanor
• Basic math skills and ability to handle cash transactions accurately
• Proficiency in data entry and order processing using computer systems
• Ability to multitask and stay organized in a fast-paced environment
• Problem-solving skills to address customer concerns effectively
• Patience and ability to maintain composure under pressure
• Detail-oriented approach to ensure order accuracy
• Flexibility to work various shifts, including evenings and weekends
• Physical ability to stand for extended periods and perform light lifting
• Previous customer service experience is a plus, but not required – we provide comprehensive training!

Additional Information

All your information will be kept confidential according to EEO guidelines.