Customer Service & Showroom Specialist

Grupo Cosentino; Boston (MA); Presencial; USD 32.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Global presence in 80+ countries

Growth opportunities

Leadership development

Descripción de la vacante

Cosentino in Canton, MA is seeking a Customer Service Representative to serve as the liaison between customers and the company. You will handle inquiries about pricing, products, inventory, delivery schedules, invoicing, and collections, while maintaining strong relationships and accuracy in order processing.

You will collaborate with the sales team, manage showroom activities, and support stock and material lead times.

Formación

• 3+ years of experience in Customer Service.
• 2+ years of invoicing and order entry.
• Customer Service experience in construction, manufacturing, distribution or related industry experience

Responsabilidades

• Developing and maintaining customer relationships by handling operative responsibilities.
• Processing, monitoring, and following up on customer purchasing orders.
• Providing material delivery information and following up on order status with customers and sales team.
• Informing customers about lead times, product availability and pricing through prompt communication.
• Creation of invoices and corrections, as well as processing returns of material.
• Scheduling showroom visits, leading material views and reserving specific material.
• Managing customer accounts receivable and solving issues from order to delivery.

Conocimientos

Customer service

Multitasking

Interpersonal skills

Communication

Educación

High School Diploma/GED

Herramientas

SAP

ERP system

Outlook

Excel

Word

Descripción del empleo

Cosentino in Canton, MA is seeking a Customer Service Representative to serve as the liaison between customers and the company. You will handle inquiries about pricing, products, inventory, delivery schedules, invoicing, and collections, while maintaining strong relationships and accuracy in order processing.

You will collaborate with the sales team, manage showroom activities, and support stock and material lead times.