Customer Service Lead, Shared Services (Manufacturing)

Grupo Cosentino; Coral Gables (FL); Presencial; USD 28.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, and Vision Insurance

401(k) Retirement Plan

Paid time off

Floating holidays

Descripción de la vacante

Cosentino is seeking a Shared Customer Service Representative for our Coral Gables, FL shop. You will coordinate a service team, manage orders, and maintain high customer satisfaction in a multinational environment.

The role requires at least 3 years in customer service and experience with Job Tracker, plus proficiency in Microsoft Office. We offer competitive benefits and growth opportunities with Cosentino.

Formación

• Minimum 3 years of customer service experience.
• Experience with Job Tracker.
• Stone, industrial, and manufacturing industry experience.
• High School Diploma or GED.
• Associate Degree in Business or related area.
• Proficiency in Microsoft Office (Excel, Outlook, etc.)

Responsabilidades

• Coordinate activities of the customer service team to maintain relationships.
• Plan, prioritize, and delegate work tasks to ensure proper function of the department.
• Maintain high customer service levels.
• Implement policies and procedures.
• Assist with complex challenges of order processing.
• Monitor accuracy of Shared Services team members.
• Receive payments for order changes.
• Identify and implement strategies to improve service quality, productivity, and profitability.
• Prepare and deliver KPI analysis of CS team.
• Coordinate and manage customer service projects and initiatives.
• Identify staff training and coaching needs.
• Update Daily Reporting.
• Communicate with local managers.
• Backup support for all team functions.
• Promotes cooperation and commitment within a team to achieve goals.
• Roles and responsibilities may evolve based on business needs.

Conocimientos

Time management

Customer service

Organizational skills

Communication

Decision making

Educación

High School Diploma/GED

Associate Degree in Business or related areas

Herramientas

Job Tracker

Microsoft Office

Descripción del empleo

Cosentino is seeking a Shared Customer Service Representative for our Coral Gables, FL shop. You will coordinate a service team, manage orders, and maintain high customer satisfaction in a multinational environment.

The role requires at least 3 years in customer service and experience with Job Tracker, plus proficiency in Microsoft Office. We offer competitive benefits and growth opportunities with Cosentino.